Delivering the best Spotify experience possible. To as many people as possible. In as many moments as possible. That’s what the Experience team is all about. We use our deep understanding of consumer expectations to enrich the lives of millions of our users all over the world, bringing the music and audio they love to the devices, apps and platforms they use every day. Know what our users want? Join us and help Spotify give it to them. Spotify is looking for a Product Insights Manager to join the Core Experience tribe. Our tribe is responsible for all of Spotify’s consumer experiences in our core iOS and Android applications. We are looking for an experienced Insights Leader to join the band and help drive an insights led culture within product development. As a Product Insights team, our mission is to enable evidence-based decision making in our organisation. We achieve this by gaining a deep understanding of music listeners and establishing trustworthy and actionable metrics to track product improvement and user experience changes. We aim to impact the strategy and direction of Spotify’s consumer experience and to provide day to day guidance on product decisions, big and small. Your team will use mixed methods to study and understand user behaviour, evaluate potential of strategic initiatives, guide plans and generate ideas. The goal is to inform every decision we make with just the right relevant evidence, metrics, insights and data. The team you will manage will be composed of user researchers, behavioural scientists, data scientists and other kinds of researchers as needed, working in collaboration with other disciplines to drive product improvement and impact how the world experiences music.
What you'll do:
Lead a team of user researchers and data scientists, setting focus, strategy and priorities for the teams work to maximise influence and impact within 1-2 product areas
Have people management responsibilities for a team of 3-6 data scientists and user researchers and report to the Mission Product Insights Lead
Ensure data and insights are timely, trustworthy, and actionable to drive decisions across the business
Communicate data-driven insights and recommendations to key stakeholders at the Director, VP and Executive levels
Work closely with cross-functional teams of product managers, designers, developers and others across the company passionate about Spotify’s success
Work from our office in Stockholm - we offer relocation packages if you do not currently live in Sweden.
Who you are:
You have at least three and preferably five years of experience as a people-manager for an insights, data science, or user research organization
You have an educational background appropriate for an insights manager (e.g., a graduate degree in a social, cognitive, or natural science, information science, statistics, or computer science)
You have the technical competence and the people management skills to coach team members in appropriate methodologies, communication style, and technical solutions needed.
You are cognizant of time-sensitive nature of the work, and can deliver on-time or negotiate extra time as needed. You are pragmatic and can make tough decisions quickly.
You can prioritize the work after consulting your stakeholders, and your teammates. You are cognizant of delivering high quality work to your stakeholders and of keeping your own team productive and happy.
You are a great communicator, both in writing and orally, and can build relationships with a diverse set of stakeholders
You are capable of tackling ambiguous problem spaces and challenges. You can help your stakeholders with defining the questions they want answered, specifying methodology and timelines for their requests. You are also capable of saying no as needed.
We don’t expect you to know everything, but you should have some (the more the better) of the following qualifications
You have knowledge of relevant methodologies for understanding and interpreting human behavior and human interactions with technology.
You have knowledge of statistics beyond introductory class. At least one course of advanced statistical methods or equivalent experience
You have experience working with big data, comfortable with SQL and R or Python
You have experience with survey methodology and market research
You have experience working with “small” or qualitative data-deriving insights from thee data and supplementing these insights as needed with quantitative data
You have experience with experimentation and experimental design, understand alternatives to experimentation, and challenges with design, deployment and analysis of AB tests in a large company setting
You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. So bring us your personal experience, your perspectives, and your background. It's in our differences that we will find the power to keep revolutionizing the way the world listens. Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the opportunity to enjoy and be inspired by these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service with a community of more than 271 million users.
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