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Aircall - Customer Success (Stage)
Job description
We are looking for an outstanding Intern to join the Customer Success team in a an amazing tech startup located in the centre of Paris! What you will do:
Help Customer Success Managers to accompany and nurture a portfolio of clients
Monitor and qualify growth opportunities and threats within existing customers
Insure timely response to customer queries and gather product feedback
Optimize and automate our internal processes, best practices & tools
Bring in new ideas to delight our customers
What you will learn:
Understand how a fast-growing tech startup works and consistently delivers results
Develop strong customer relationship skills and learn the ins and outs of Customer Success
Get to work with key players in the European ecosystem such as Driiveme, Uber or Weezevent
Work closely with different teams such as Sales, Product, Tech and Support in an international company
Opportunities to convert successful internships to full-time positions
Preferred experience
Master’s degree student in a top-ranking business school
Excellent verbal and written communication skills
Always willing to go the extra mile!
Desire to provide an excellent customer experience
Comfortable managing several tasks and issues in a fast-paced environment
Fluent in English, another language would be a plus
Passion for startups or dynamic environments (previous experience in a similar environment would be appreciated)
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